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Download E-books 101 Activities for Delivering Knock Your Socks Off Service (Knock Your Socks Off Series) PDF

By Ann Thomas

Contemporary clients are not easy provider that's quicker, greater, and extra customized than ever earlier than. How can businesses make sure that they're ready to fulfill that problem? the most recent addition to the best-selling "Knock Your Socks Off Service(R)" sequence, "101 actions for supplying Knock Your Socks Off carrier" presents readers with the sensible instruments and not pricey education required to assist meet their buyers' wishes. Taking the original place of seeing issues from the customer's standpoint, this choice of enjoyable and enlightening routines teaches customer support managers and staff useful how you can aid their firms offer world-class provider, and is helping them create an motion plan for development. Written within the related obtainable and funny sort that made "Delivering Knock Your Socks Off provider" so well known, this significant other advisor covers such issues as: - tips to say no - empathy vs. sympathy - carrier restoration - listening - e mail - mobilephone abilities - buyers from hell - successful phrases and soothing words - waiting for shopper wishes - development reliability - purchaser suggestions - retaining a pressure log - and extra those uncomplicated yet powerful actions take purely mins, yet convey really robust, lasting effects.

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