By Jessica Röhner
Dieser Band vermittelt Basiswissen über den Ablauf menschlicher Kommunikation mit ihren Besonderheiten und Phänomenen sowie daraus abgeleitete Anwendungsgebiete. Die wichtigsten Kommunikationsmodelle werden kurz und verständlich erklärt. Praktische Beispiele und Exkurse festigen das Gelesene und wecken Interesse für diesen spannenden Themenbereich.
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